The System Is Working as Intended

Many years ago, I read an article about a man who needed to install iTunes on his computer for some reason. I don't remember exactly why, and I can't find the article again. But for some reason, even though he didn't want to use the programme, he needed it on his computer. He was disturbed to find that iTunes had taken all of the music in his library, most of which was in a lossless format, and much of which was unique, original, or hard to find, and replaced it with lossy, low-fidelity mp3 versions. When he called Apple support, it took him a while to find someone who was able to address his concerns at all, but when he did, she simply kept repeating the phrase, 'The system is working as intended.' In other words, it was a feature, not a bug. The software was designed to do this. I don't pretend to understand why. But the way iTunes was written, it was meant to upload all the original files to the server, delete the originals from the customer's hard drive...